Welcome to smart digital dispatch (the "App"), developed for and operated by Gulf assist W.L.L with registered office 6GPQ+H73, Seef, Bahrain.
Gulf assist W.L.L (hereinafter "We") processes your personal data in order to operate this App in compliance with applicable privacy laws.
The App was developed by Webellian Sp. z o.o..
This Privacy Notice explains how to facilitate the tracking procedure between the customer and the driver. By using the App, the driver shall receive the service request to arrange the service and allow the customer to track the driver's location.
We collect personal data from drivers of service providers (e.g. tow truck companies) in charge of delivering such service, and more generally from App users. Personal data of customers beneficiaries of assistance service are made available in the App to deliver the service.
We retain personal data of customers and drivers only for as long as necessary to fulfill the purposes outlined in this Privacy Notice. Once personal data is no longer necessary for the purposes for which it was collected, We will securely delete or anonymize it, unless We are legally obligated to retain such data for a longer period.
When the customer requests an assistance service, their service request details, including pickup and drop-off locations, are shared through the App with the driver or/and service provider assigned to fulfill the customer's request. After the driver's approval, We track the driver's location to enhance the transparency and adequacy in the service to our customers. This information is necessary to facilitate the service and ensure a smooth customer experience. Driver's location is only tracked during provision of the service to customers.
Shortly after the service has been rendered, customers' data is not available to the App users.
| Data subjects | Personal data | Data retention period in the App |
|---|---|---|
| Customer |
|
2 months after completion or cancellation of the service Phone number is no longer available once the service is terminated |
|
2 months after completion or cancellation of the service | |
| Driver |
|
2 months after completion or cancellation of the service |
|
13 months after creation of log | |
|
Only the latest coordinates are kept | |
| App users |
|
13 months after creation of log |
We implement industry-standard security measures to protect personal data from unauthorized access, disclosure, alteration, or destruction. These measures include but are not limited to encryption, access controls, and regular security assessments. We strive to ensure that only authorized personnel have access to personal data and that these individuals are bound by strict confidentiality obligations.
However, no data transmission or storage can be guaranteed to be 100% secure. The App users are responsible for maintaining the confidentiality of their account information.
As a general rule, in the context of these processing activities We do not transfer personal data in countries outside France, India, United Arab Emirates Bahrain, Jordan, and data is hosted in Netherlands.
In exceptional cases, we may transfer personal data to a third country. In any case, the transfer of personal data will be performed in compliance with the applicable privacy law and international agreements in force, as well as on the basis of appropriate and suitable safeguards.
We would like to make sure you are aware of your privacy rights. Depending on local applicable legislation, data subjects may be entitled to the following rights:
The right to access - You have the right to request to us for copies of your personal data. We may charge you a small fee for this service.
The right to rectification - You have the right to request that to us correct any information you believe is inaccurate. You also have the right to request to us to complete information you believe is incomplete.
The right to erasure — You have the right to request that to us erase your personal data, under certain conditions.
The right to restrict processing - You have the right to request that to us to restrict the processing of your personal data, under certain conditions.
The right to object to processing - You have the right to object to us the processing of your personal data, under certain conditions.
The right to data portability - You have the right to request to us the transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a privacy request, You may exercise any these rights by contacting us at the following email address:
Gulf assist W.L.L
Bahrain Manama
009673 17218899 / 00962 65008111
WhatsApp : 0096277 8422161
carrepl@europ-assistance.com
After having contacted Us, if you feel that the processing of your personal data is not compliant with the applicable privacy law, you have the right to file a complaint to your local privacy authority or to:
Bahrain's Personal Data Protection Authority
email:dp-team@moj.gov.bh
(+973) 175 133 14
(+973)
175 133 21
(+973) 175 133 41
We may update this Privacy Notice to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Notice within the App.
This Privacy Notice is effective as of the last updated date stated above.